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Local Empowerment, Global Impact: Building a Stronger Community

Pakka Lokal Privacy Policy

Operated by Palo Infotech Private Limited (CIN: U62090KL2024PTC089826)

Effective Date: January 10, 2026
Last Updated: January 10, 2026


Palo Infotech Private Limited ("Palo Infotech", "we", "us", "our"), a company incorporated under the Companies Act, 2013 with its registered office at Kerala, India (CIN: U62090KL2024PTC089826), operates Pakka Lokal (https://pakkalokal.biz/), Kerala’s premier local business discovery platform connecting customers with nearby salons, restaurants, grocery shops, biriyani centers, mobile shops and more ("Platform", "Services").

This Privacy Policy explains how we collect, use, store, share, and protect your personal information. By accessing or using our Platform, you consent to these practices.

This Policy complies with: Information Technology Act, 2000; IT (Reasonable Security Practices) Rules, 2011; Digital Personal Data Protection Act, 2023; and Kerala Shops and Commercial Establishments Act.


1. Information We Collect

1.1 Personal Information
When you register, list your business, place orders, or interact with our Platform:

  • Name, phone number, email, WhatsApp number
  • Business details: Shop name, address, services, photos, pricing
  • Location: GPS coordinates, area/pincode for nearby search
  • Payment info: UPI ID, bank details (for seller payouts)
  • Profile photo, business photos/videos

  • 1.2 Automatically Collected

  • Device info: IP address, browser type, OS, device ID
  • Usage data: Searches, clicks, time spent, pages visited
  • Location data: Approximate location for "nearby shops"
  • Cookies: Session tracking, preferences, analytics

  • **1.3 Information from Others

  • Delivery partners: Order status, delivery OTP
  • Payment gateways: Transaction success/failure
  • Reviews/ratings from other users

  • 2. How We Use Your Information

    We use your information for:

  • Create & manage accounts (buyer/seller)
  • Match customers with nearby businesses
  • Process orders, payments, deliveries
  • Send order confirmations, promotions (opt-out available)
  • Improve search rankings, recommendations
  • Detect fraud, abuse, fake listings
  • Analytics & business insights (anonymized)
  • Legal compliance & dispute resolution

  • 3. Sharing Your Information

    We share with third parties ONLY when necessary:

    Recipient

    Purpose

    Data Shared

    Delivery Partners

    Order fulfillment

    Name, phone, address, order details

    Payment Gateways

    Transactions

    Payment info, order amount

    Government

    Legal compliance

    KYC docs (if required)

    Service Providers

    Analytics, hosting

    Anonymized usage data


    We NEVER sell your data to advertisers or marketers


    4. Your Rights & Choices

  • **Access**: View your data anytime in Profile
  • **Edit**: Update business details, contact info
  • **Delete**: Deactivate account (30 days retention for disputes)
  • **Opt-out**: Marketing SMS/Whatsapp (STOP to +91 80780 23532)
  • **Download**: Request data export (support@pakkalokal.biz)

  • 5. Security

  • Data encrypted in transit (SSL/TLS)
  • Passwords hashed with bcrypt
  • Regular security audits
  • PCI DSS compliant payment processing
  • Kerala servers with 99.9% uptime

  • 6. Cookies & Tracking

    We use:

  • **Essential**: Login, cart, sessions
  • **Functional**: Language preference, location
  • **Analytics**: Google Analytics (anonymized)

  • 7. Children's Privacy

    Platform for 18+. No data collected from children under 18.


    8. Changes to Policy

    We may update this policy. Continued use = acceptance of changes. Check footer link regularly.


    9. Contact Us

    Palo Infotech Private Limited .