Effective Date: January 10, 2026
Last Updated: January 10, 2026

Palo Infotech Private Limited ("Palo Infotech", "we", "us", "our"), a company incorporated under the Companies Act, 2013 with its registered office at Kerala, India (CIN: U62090KL2024PTC089826), operates Pakka Lokal (https://pakkalokal.biz/), Kerala’s premier local business discovery platform connecting customers with nearby salons, restaurants, grocery shops, biriyani centers, mobile shops and more ("Platform", "Services").

This Privacy Policy explains how we collect, use, store, share, and protect your personal information. By accessing or using our Platform, you consent to these practices.

This Policy complies with: Information Technology Act, 2000; IT (Reasonable Security Practices) Rules, 2011; Digital Personal Data Protection Act, 2023; and Kerala Shops and Commercial Establishments Act.

1. Information We Collect

1.1 Personal Information
When you register, list your business, place orders, or interact with our Platform:

Name, phone number, email, WhatsApp number

Business details: Shop name, address, services, photos, pricing

Location: GPS coordinates, area/pincode for nearby search

Payment info: UPI ID, bank details (for seller payouts)

Profile photo, business photos/videos

1.2 Automatically Collected

Device info: IP address, browser type, OS, device ID

Usage data: Searches, clicks, time spent, pages visited

Location data: Approximate location for "nearby shops"

Cookies: Session tracking, preferences, analytics

**1.3 Information from Others

Delivery partners: Order status, delivery OTP

Payment gateways: Transaction success/failure

Reviews/ratings from other users

2. How We Use Your Information

We use your information for:

Create & manage accounts (buyer/seller)

Match customers with nearby businesses

Process orders, payments, deliveries

Send order confirmations, promotions (opt-out available)

Improve search rankings, recommendations

Detect fraud, abuse, fake listings

Analytics & business insights (anonymized)

Legal compliance & dispute resolution

3. Sharing Your Information

We share with third parties ONLY when necessary:

Recipient	Purpose	Data Shared
Delivery Partners	Order fulfillment	Name, phone, address, order details
Payment Gateways	Transactions	Payment info, order amount
Government	Legal compliance	KYC docs (if required)
Service Providers	Analytics, hosting	Anonymized usage data

We NEVER sell your data to advertisers or marketers

4. Your Rights & Choices

**Access**: View your data anytime in Profile

**Edit**: Update business details, contact info

**Delete**: Deactivate account (30 days retention for disputes)

**Opt-out**: Marketing SMS/Whatsapp (STOP to +91 80780 23532)

**Download**: Request data export (support@pakkalokal.biz)

5. Security

Data encrypted in transit (SSL/TLS)

Passwords hashed with bcrypt

Regular security audits

PCI DSS compliant payment processing

Kerala servers with 99.9% uptime

6. Cookies & Tracking

We use:

**Essential**: Login, cart, sessions

**Functional**: Language preference, location

**Analytics**: Google Analytics (anonymized)

7. Children's Privacy

Platform for 18+. No data collected from children under 18.

8. Changes to Policy

We may update this policy. Continued use = acceptance of changes. Check footer link regularly.

9. Contact Us

Palo Infotech Private Limited .